FAQS

1 – Initial Consultation

 

What should I expect during the initial consultation with Bedrock Quartz? During the initial consultation, a design consultant will discuss your needs, preferences, and budget to help you select the right materials and finishes for your countertops.

 

Do I need to schedule an appointment for the consultation, or can I walk in? Scheduling an appointment is recommended to ensure a design consultant is available to provide personalized attention. However, an appointment is not required. Feel free to come on in.

 

What information should I prepare before my first meeting with a design consultant? Bring measurements of your space, photos, and design inspirations, along with any samples of cabinets or flooring for better coordination. Sharing your ideas and inspiration helps Bedrock Quartz create a design tailored to your vision.

 

Is there a fee for the estimate and initial design consultation? Bedrock Quartz offers free estimates and consultations to get started on your project.

 

How does payment work? We require 75% upfront before we will template. The remaining 25% is due after template.

 

Do you offer financing? Yes, through Wells Fargo. See financing for details.

 

2 – Material Selection

 

What types of countertop materials does Bedrock Quartz offer? Bedrock Quartz offers granite, quartz, marble, quartzite, soapstone, and porcelain with various patterns, colors, thicknesses (2cm or 3cm), and finishes.

 

How do I choose between granite, quartz, quartzite, and marble for my countertops? Each material has unique qualities.

• Granite: Natural stone with unique patterns, durable and heat-resistant, requires some maintenance.
• Quartz: Engineered stone offering consistency in color and pattern; non-porous and lower maintenance.
• Quartzite: Natural stone is known for its hardness and resistance to heat and scratches.
• Marble: Classic and elegant with unique veining; softer and more porous, requiring regular maintenance.

The best choice depends on your aesthetic preferences, usage, and maintenance considerations.

 

Can I see and touch physical samples of the materials before making a decision? Yes, you can visit Bedrock Quartz showrooms to view and feel large material samples. In fact, the best way is to see the stone in person and how the light catches its visual variations. You can also take smaller swatch samples to help design your kitchen.

 

How do I match countertops with cabinets and backsplashes? Achieving a cohesive design involves considering color schemes, textures, and materials. Bedrock Quartz offers a wide selection of countertop materials and can provide guidance on coordinating them with your existing or planned cabinets and backsplashes to create a harmonious aesthetic.

 

Can I keep my existing backsplash when replacing my countertops? Most of the time, yes. However, there are a few cases in which some or all of your backsplash may need to be replaced.

 

3 – Estimation and Quoting

 

How is the cost of my countertop project estimated? Costs are based on material selection, square footage, backsplash, edge profiles, sink and other cutouts, and installation complexity.

 

Does the quote include all aspects of the project, such as removing old countertops and installing new ones? Yes, Bedrock Quartz provides comprehensive quotes that include removal, installation, and additional services if requested.

 

Are there any additional fees that might arise during the project? Additional fees may apply for changes after templating or upgrades. We will work closely with you to explain and, where possible, avoid these fees.

 

How long is the quoted price valid? Quotes are typically valid for 30 days. Confirm the specific validity period with Bedrock Quartz.

 

4 – Templating

 

What is the templating process, and why is it essential for countertop installation? Precise measurements are crucial for a successful countertop installation. Bedrock Quartz utilizes laser templating technology to capture the exact dimensions of your space, including all necessary cutouts and overhangs, to ensure a perfect fit for your new countertops.

 

Do I need to have my new cabinets installed before template? Before we template, you will need your cabinets permanently installed and perfectly level. This includes having all end panels and fillers installed.

 

Do I need to be present during the templating appointment? Yes, to confirm details like sink placement, overhangs, and any specific design requests.

 

How should I prepare my kitchen or bathroom for the templating process? Ensure cabinets are installed, level, and cleared of clutter. Have sinks and appliances on-site for accurate measurements.

 

Can countertops accommodate appliances like cooktops or built-in grills? Yes, countertops can be customized to include cutouts for appliances such as cooktops or built-in grills. It’s essential to provide the specifications of these appliances during the templating phase to ensure precise cutouts and proper installation. Bedrock Quartz’s templating process will account for these requirements to ensure a seamless fit.

 

What sink options are compatible with new countertops? Bedrock Quartz can accommodate various sink options, including under mount, drop-in, and farmhouse styles. Selecting your sink before the templating process is essential, as the type of sink influences the countertop fabrication, especially regarding cutouts and mounting requirements.

 

What happens if there are changes to my cabinetry after templating? Any post-templating changes may require re-measuring, which could affect the project timeline and cost.

 

5 – Fabrication

 

Where are the countertops fabricated, and can I visit the fabrication facility? Countertops are fabricated at Bedrock Quartz’s facilities. Contact them to inquire about visiting.

 

What technology does Bedrock Quartz use to ensure precision in fabrication? They use Computer Numerical Control (CNC) machines and laser-guided equipment for precise cuts and finishes.

 

Can I request custom edge profiles or finishes during fabrication? Yes, you can customize your countertops from various edge profiles and finishes. You can choose from different shapes, edge profiles, and finishes to create a countertop that complements your space. Popular edge profiles include beveled, bullnose, and ogee, among others.

 

How does Bedrock Quartz ensure quality control during the fabrication process? Each slab undergoes a thorough inspection to ensure it meets high-quality standards before installation.

 

6 – Scheduling Installation

 

How is the installation date determined, and can it be adjusted to fit my schedule? The date is scheduled based on project readiness and availability. Adjustments can usually be accommodated with advance notice.

 

What is the typical lead time between templating and installation? Bedrock Quartz is committed to efficient timelines. Most projects are completed within two to three weeks after a laser template of your space is created. This quick turnaround is possible due to their extensive inventory, advanced production facility, and dedicated in-house installers.

 

Will I receive a confirmation of the scheduled installation date? Yes, Bedrock Quartz will confirm the date and time in advance.

 

What should I do if I need to reschedule the installation? Contact Bedrock Quartz as soon as possible to arrange a new date.

 

How does Bedrock Quartz handle unforeseen delays in the installation schedule? They will communicate any delays promptly and reschedule as needed.

 

7 – Installation

 

How should I prepare my home for the countertop installation? Clear your driveway and the interior workspace to ensure easy access. Disconnect plumbing, gas, or electrical connections, and keep pets out of the way.

 

How long does the installation process usually take? Most installations are completed within a single day.

 

Do I need to arrange for plumbing and electrical disconnections before installation? Yes, these should be handled before the installation team arrives.

 

How does Bedrock Quartz ensure cleanliness and minimize disruption during installation? They use protective coverings and clean up thoroughly after the countertop installation.

 

Do I need to have my appliances at the time of installation? We require the stove and refrigerator to be disconnected and moved out of the way. We also require that the plumbing be disconnected unless you are contracting us to disconnect your plumbing and tear out your existing countertops. Some smaller kitchens may also need the range moved.

 

Do I need to reinforce cabinets for heavy countertop materials like granite? In most cases, standard cabinets can support heavy materials like granite. However, during the templating phase, Bedrock Quartz assesses the structural integrity of your cabinets to ensure they can support the new countertops. If reinforcement is necessary, they will advise you accordingly.

 

8 – Post-Installation Inspection

 

What happens during the post-installation inspection? The team ensures everything is installed correctly, checks for defects, and addresses any immediate concerns.

 

How can I identify any issues or concerns with the installed countertops? Inspect seams, edges, and the overall finish. Report any concerns to the installation team immediately.

 

Will I receive care and maintenance instructions after installation? Yes, Bedrock Quartz provides care guidelines tailored to your chosen material.

 

Who should I contact if I notice any problems after the installation? Contact Bedrock Quartz’s customer service for assistance with post-installation issues.

 

Does Bedrock Quartz offer a warranty on the installed countertops? Yes, warranties vary based on the material. Bedrock Quartz will provide warranty details during the project.

 

What is sealing, and how often should I do it? Sealing is the process of applying a chemical finish to your countertops that protects the stone and minimizes the risk of staining. Granite and quartzite should be sealed annually, and marble should be sealed every six months.

Are quartz countertops heat-resistant? While quartz countertops are heat-resistant to a certain degree, they can be damaged by excessive heat. To prevent thermal shock and potential damage to the surface, it’s recommended to use trivets or hot pads for hot pots and pans.

 

Can quartz countertops stain? Quartz countertops are highly durable and resistant to scratches, stains, and impacts. Their non-porous nature also makes them resistant to bacteria and mold growth, making them an excellent choice for kitchens and bathrooms. While quartz countertops are resistant to stains from common household items, certain substances like strong dyes or chemicals may cause discoloration. Prompt cleaning is advised.

 

Will quartz countertops scratch? While quartz is durable and resistant to scratches under normal use, it is not entirely scratch-proof. To maintain the surface’s integrity, we advise you to use cutting boards and avoid abrasive materials.

 

Why quartz vs. granite? The choice between quartz and granite is a personal one. Some are drawn to quartz for its practical benefits, such as its non-porous nature and resistance to stains. Others are inspired by the unique, natural appearance of granite, where no two slabs are exactly alike, offering endless design possibilities.

 

How are quartz countertops made? Quartz countertops are engineered stone surfaces made from approximately 90-95% ground natural quartz combined with 5-10% resins, polymers, and pigments. This combination creates a hard, durable surface that is non-porous and available in a wide range of colors and patterns.

 

What quartz countertops are in style in 2024? The beauty of quartz is its versatility. In 2024, you can expect to see a range of styles, from those with subtle veining to bold colors or matte finishes. Our designers are here to guide you in choosing the perfect colors for your space. Visit one of our Utah showrooms today to start your design journey.

 

Which quartz countertops are the best? Determining the “best” quartz countertop depends on individual preferences, budget, and specific needs. Popular brands include Caesarstone, Silestone, and Cambria, known for their quality and variety. Bedrock Quartz carries all these brands.

How are granite countertops made? Granite countertops are made from natural granite, a type of igneous rock formed from the cooling and solidification of molten magma. The process involves mining large blocks of granite from quarries. These blocks are then cut into slabs using diamond saws and other specialized equipment. The slabs are polished to achieve a smooth and glossy surface. Finally, the countertops are shaped and finished according to the installation’s requirements.

 

Will granite countertops stain? Granite countertops are generally resistant to stains when properly sealed. However, if the sealant wears off or the granite is not adequately maintained, it can become susceptible to staining. It’s essential to clean up spills promptly and reseal the countertops periodically to maintain their stain resistance.

 

What are granite countertops cons? While granite countertops offer durability and a luxurious appearance, they have some drawbacks. These include the potential for chipping or cracking, the need for regular sealing, and the heaviness of the material, which may require strong support structures.

 

Are granite countertops heat-resistant? Granite is known for its heat resistance, making it suitable for use in kitchens. It can withstand high temperatures from hot pots and pans without sustaining damage. However, extreme and sudden temperature changes may lead to thermal shock, potentially causing cracks or damage.

 

Why do granite countertops need to be sealed? Granite is a porous natural stone, and without proper sealing, it can absorb liquids, leading to stains and bacterial growth. Sealing helps create a protective barrier that prevents liquids from penetrating the stone, maintaining its appearance and durability. It’s essential to reseal granite countertops periodically, as the sealant’s effectiveness diminishes over time.

 

Where do granite countertops come from? Granite countertops come from quarries located worldwide. Major granite-producing countries include Brazil, India, China, and various African and European countries. The specific location of the quarry determines the color, pattern, and quality of the granite.

 

Which is better, granite or quartz countertops? The choice between granite and quartz countertops depends on individual preferences and needs. Granite is a natural stone with unique patterns and colors, while quartz is an engineered stone made from crushed quartz crystals and resin, providing a consistent appearance. Granite requires periodic sealing, while quartz is non-porous and generally maintenance-free. Both materials offer durability, but personal style, budget, and maintenance considerations often influence the decision.

 

Will granite countertops crack? While granite is durable and resistant to cracking under normal conditions, it is not completely immune to damage. Factors such as extreme and rapid temperature changes, heavy impact, or structural issues during installation can contribute to the formation of cracks. Proper care and maintenance can help prevent such issues.

What Are Quartzite Countertops, and How Do They Differ from Quartz Countertops? Quartzite countertops are made from a natural stone formed from sandstone under extreme heat and pressure, making them extremely hard and durable. In contrast, quartz countertops are engineered from crushed quartz and resin. While quartzite countertops offer natural beauty and strength, quartz countertops provide a wider range of colors and patterns due to added pigments during manufacturing.

 

How Durable Are Quartzite Countertops? Quartzite countertops are among the most durable natural stone surfaces, scoring a 7 on the Mohs hardness scale. This makes quartzite countertops highly resistant to scratches and heat, ideal for kitchens and high-traffic areas where durability is essential.

 

Do Quartzite Countertops Require Sealing? Yes, quartzite countertops generally need sealing to protect them from staining and etching. Being naturally porous, quartzite countertops benefit from sealing to prevent liquids from penetrating the surface. It is recommended to reseal quartzite countertops annually or as needed based on usage.

 

Are Quartzite Countertops Heat Resistant? Quartzite countertops are highly heat resistant due to their natural formation under intense heat and pressure. Despite this, it is advisable to use trivets or hot pads to protect quartzite countertops from thermal shock and maintain their finish over time.

 

Can Quartzite Countertops Be Damaged by Acidic Substances? While more resistant to acids than marble, quartzite countertops can still be affected by prolonged exposure to acidic substances like lemon juice, vinegar, or wine. Sealing quartzite countertops helps mitigate this risk, but it is crucial to clean up spills promptly and use cutting boards to avoid direct contact with acidic foods.

 

How Do You Clean and Maintain Quartzite Countertops? Cleaning quartzite countertops is easy with mild dish soap, warm water, and a soft cloth or sponge. Avoid harsh chemicals, abrasive cleaners, or scouring pads that can damage the surface. Regular cleaning and periodic sealing will keep quartzite countertops looking beautiful and durable.

 

What Colors and Patterns Are Available in Quartzite Countertops? Quartzite countertops come in various colors, including white, gray, beige, and even shades of green, blue, and pink. The stone often features veining similar to marble, adding a luxurious and unique look. Patterns can range from subtle and uniform to dramatic and bold, depending on the specific slab.

 

Are Quartzite Countertops More Expensive Than Other Countertop Materials? Quartzite countertops tend to be more expensive than some materials like laminate or solid surface options due to their natural beauty and durability. However, the cost of quartzite countertops is often comparable to high-end granite or marble. Prices vary based on the quality, color, origin of the stone, and the complexity of the installation.

• Are marble countertops durable? Marble countertops are durable but are generally softer and more prone to scratches and etching than other countertop materials, such as granite or quartz. The durability of marble depends on factors like the specific type of marble, its finish, and how well it is maintained.

 

• How are marble countertops made? Marble countertops are made from natural marble, a metamorphic rock formed from the recrystallization of limestone. The process involves quarrying large blocks of marble, cutting them into slabs using diamond saws, and then polishing the slabs to achieve a smooth and glossy finish.

 

• Why is marble more expensive than granite? Marble is often more expensive than granite due to factors such as the cost of extraction, transportation, and the overall production process. Additionally, certain types of marble may be rarer or more challenging to obtain, contributing to higher prices. The aesthetic appeal and perceived luxury of marble also affect its pricing.

 

• Are marble countertops heat-resistant? Marble is generally heat resistant but should be treated with care. Direct and prolonged exposure to high temperatures, such as placing hot pots directly on the surface, can lead to thermal shock, discoloration, or damage. It’s advisable to use heat-resistant pads or trivets to protect marble countertops.

 

• Is marble bad for kitchen countertops? While marble is visually stunning and suitable for kitchen countertops, it is softer and more porous than other materials, making it more susceptible to scratches, etching, and stains. It requires careful maintenance and sealing to protect against potential damage from acidic substances and staining agents commonly found in kitchens.

 

• Can marble countertops be sealed? Marble countertops should be sealed to protect against stains and moisture absorption. Sealants create a protective barrier that helps prevent liquids from penetrating the marble’s porous surface. Regular resealing is necessary to maintain the effectiveness of the seal and ensure continued protection.

 

• Where do marble countertops come from? Marble countertops come from quarries located around the world. Significant marble producers include countries like Italy, Greece, Turkey, Spain, and the United States. Different regions yield marbles with distinct colors, patterns, and characteristics.

 

• Will marble countertops stain? Marble countertops can be susceptible to staining if not properly sealed and maintained. The porous nature of marble allows liquids to penetrate the surface, leading to stains. Regular sealing and prompt cleaning of spills can help mitigate the risk of staining on marble countertops.