• • Natural and engineered stone is heavy! Please have a clear pathway to the installation area.
• • Please schedule other trades, flooring, paint, concrete, etc, so they are not scheduled to be there at the same time as the countertop install. If other trades prevent the installation, the job must be rescheduled, and a return trip fee will be added to the final bill.
• • Occasionally, stone may need to be cut, ground, or polished on site, creating a layer of dust. We will do everything possible to contain the dust; however, homeowners should know there will be dust. Adults and children with respiratory illnesses (asthma, COPD, etc.) should not be at the site on the day of installation.

• • The installation process requires epoxies and/or other resins which produce a strong odor. We recommend that windows be open during this process. Be prepared for inclement weather or hot weather (sweaters in the winter, fans in the summer).
• • To properly install sinks, it is not uncommon for cabinets to be cut or modified during installation.
• • All plumbing, gas, and electrical connections must be disconnected by the installation date. Once the installation is complete, countertops will require a mandatory setting time of overnight, but optimally should be allowed to set for 24 hours before reconnecting utilities or installing any fixtures. Bedrock Quartz will mount sinks and drill faucet holes. You are responsible for scheduling a licensed professional to reconnect fixtures and utilities.
• • To ensure your satisfaction, our installation team will walk through your project with you on-site while you inspect our work. We will answer any questions and resolve any issues while we are on your project so that you can begin enjoying your new countertops as soon as possible. We will ask you to sign a Certificate of Completion (COC) stating that you are satisfied with your installation before we leave your project.

Children or animals underfoot puts them at risk! We ask on the day of the installation your animals be kenneled and, if possible, arrange for your children to be with a caregiver.

• • Remove any loose rugs from the floor and ensure floor surfaces are dry.
• • Remove decorative and other unnecessary items from the work area.

We recommend waiting 48 hours before preparing food on your countertops to ensure that sealant is fully absorbed and cured.

Bedrock Quartz service hours are between 9 AM to 6 PM Monday – Friday and 10 AM to 4 PM Saturdays.